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Cookpad

Cookpad is a tech company working to make everyday cooking fun because we believe that cooking is the key to a happier and healthier life for people, communities and the planet. The choices we make shape our world. And when we cook, the choices we make have an impact on ourselves, the people we cook for, the growers and producers we buy from and the wider environment.

From our HQ in Bristol, UK, our small, talented team of  engineers are working with our community managers around the world to develop a recipe sharing platform and cooking community that connects home cooks all over the world and empowers them to help each other to cook by sharing recipes, tips and experiences.

We're a team of exceptional people from around the globe and are deeply committed to what we do, do what it takes, and have a lot of fun doing it.  We deeply respect and cherish the difference of each culture, and view it as one of our core strengths.
Our Core Behaviours guide us and help explain the way we work: 
  • Bring your passion. You make each day better than yesterday.
  • Exceptional Candour. You’re straight-talking, direct and transparent. 
  • Crazy optimism. You make change possible.
  • Own it. You get things done. 

As our founder Aki often says, ""Life is a scarce resource."" We want our team members to have the biggest possible impact in the world, period. We believe that only passionate and purposeful people create a lasting positive change. Not all our people are passionate about cooking to begin with, but they are passionate about the problems they want to solve - be they technical, societal or environmental. We believe that only those who can find an expression of their own passion and purpose in the context of Cookpad’s mission will have the boldness and resilience required to generate the kind of impact we aspire to.

If you're someone who's ready to think big, act boldly and execute with urgency, we want to hear from you.

Website: https://cookpad.com/
Job
UK-based Operations Coordinator for Japan market
Description
Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future. At our Bristol headquarters we have been developing innovative product ideas and we now have a new product launch in 4 countries: Japan, UK, France and  Italy.

This is a premium service - our new product’s focus is on helping people learn to cook in an innovative way with personal coaching service from professional chefs.

We have a vacant position for an Operations Coordinator of our market in Japan. As Operations Coordinator, initially working alongside an existing team member, your role will directly help our Japan customers achieve their goals.  You will have ownership of matching our customers with outstanding chefs in an exciting, fast-paced start-up environment and be the voice of our customer inside the company. 

Requirements
Fluent communication in Japanese is essential and your initial focus will be operational -   facilitating frequent communication with coaches and ensuring our customers have the best possible coaching  experience.  You’ll provide feedback on coaching, consult with chefs on any questions related to customer coaching and offer training.

To be successful you’ll need to be very proactive and customer centric, have a passion to help people build their skills and confidence and be able to communicate and build a strong rapport.

Support will involve daily conversations with customers and chefs and also working closely with our product development team to ensure service delivery aligns with our product design. You’ll also be part of the feedback loop on our product - sharing blockers and addressing any issues quickly.

You will need:  
  • fluent Japanese communication skills and advanced proficiency in English to ensure effective communication with team members;
  • a start-up mindset - there are frequent minor changes in our product design since we are still developing our service;
  • a commitment to carrying out tasks and projects from start to finish, ensuring all operational details are handled and objectives are met;
  • to deliver great customer support; and
  • basic technology skills (Google sheet, Slack, zoom etc..)

Benefits
What we offer: 
  • The position requires a minimum commitment equivalent to full-time employment
  • The position allows for some flexibility in location. Our office is based in Bristol and we welcome applications from within a reasonable commuting distance. 
  • Hybrid - working 2-3 days a week from our Bristol office. Initially, commuting to the office a few times per week is required, but there is the possibility to transition to a more flexible work-from-home arrangement over time.
  • Employment type is flexible depending on location, individual needs and our demand.
  • The chance to work in a fast-paced, highly ambitious team